Most Frequently Asked Question

How do I make a change to my request or cancel a trip?

Please log onto the TFK website with your User Name and Password and click on the following link: If you need to make a change or cancellation to a requested trip, please click here: Email Support. If you don’t use Outlook, click here for directions.

OTHER FREQUENTLY ASKED QUESTIONS

What events are available?

Check Upcoming Events, log on and view “Available Events /Requests,” and watch for regular emails from TFK!

Am I approved for my event?

The Agency Contact person will always receive an email for all approvals or denials. Please read these carefully to determine the details of your trip and admission.

How will I receive my admission?

Most often by Letter of Admission. Print your admission from the link embedded in your approval letter.
Sometimes admissions are actual tickets. Read your approval email for details on how to obtain these. TFK will often send out tickets (for more than 10) via UPS. There are times that tickets will require pick up from the TFK office. 

What if my group encounters an emergency when it is time for our trip? (For example: severe weather, we forgot our Letter of Admission, we’re running late, our van breaks down, etc.) 

Please call the Tickets for Kids office during business hours at 412-745-5500 for further instruction.
If it is after business hours or during a weekend ONLY, please call the TFK emergency line at 412-901-2750.

What if I am no longer able to be my agency’s TFK Contact Person?

Please contact the TFK office as a new individual will require training.